FAQ

How do I pay?

You can pay by cash or credit/debit card using PayPal by booking online or over the phone. We accept all major cards including American Express as payment. If you wish to pay by cash please make your booking online or call us 01883 338027 and pay the driver on the day.

I'm a business customer; can I get a credit account?

Please contact us with your requirement, by call 01883 338027 or Email us at info@oxtedtaxis.com.

When do I need to book my car?

All online bookings should be made at least 12 hour(s) in advance. We are unable to accept online bookings with less notice than this at present. For bookings within the next 12 hour(s) please call us on 01883 338027 to confirm availability.

Are there any time restrictions?

No, we operate 365 days a year, 7 days a week, 24 hours a day.

Will I receive confirmation of my journey?

When booking online you will receive an email. The email Will confirms we have successfully received your booking and card or cash payment,

Do you provide a receipt?

We will email you a receipt with a booking reference by email.

What type of vehicles do you have?

To see a full list of our vehicles please visit our Fleet Page.

Do I need to have an account with you to book a taxi?

No, you can book a taxi without an account however creating an account provides an easy way to manage all of your taxi bookings in one place.

What are the benefits of a business account?

There are a number of additional benefits to creating a business account including:

• Full audit trail of all bookings.


• Entire booking history is held online.


• Easy online payment.


• Your own account manager.


• There is no charge for setting up a business account.

Can I book a vehicle with a child seat?

Should you require a car seat please provide details in the child seat request box when making your booking and we will endeavour to meet your requirements.

Can I book a wheelchair accessible vehicle?

Unfortunately we do not have a wheelchair accessible vehicles available.

Do you operate a fixed price policy?

Price quoted online is the price you pay, with the exceptions of excess waiting times, road tolls and congestion charges.

• Waiting Time

The price paid allows for up to 60 minutes waiting time after the plane lands.
Each period of 15 minutes after that time will be charged at £4. Car parking fees are to be paid to
the driver on the day and he will supply you with a receipt.


• Road Tolls

Depending on the preferred route you may need to pay the driver for any road tolls.
Please call for further information.


• Congestion Charge

Depending on the day and time of your journey you may be required to pay a congestion charge.
Please call for further information.

What is your cancellation policy?

You can cancel a booking right up until the day before the booking for free. You may be charged if you cancel your booking on the day. You will still be charged if you fail to meet the driver at the pickup point.

Am I charged if my flight is delayed?

No, we do not charge you any extra if your flight is delayed. We always check your arrival time before we dispatch your driver.

Where do I meet my driver when I land at the airport?

Your driver will be waiting for you in the arrivals area by the airport information desk, holding a 'meet & greet' board with your name clearly written on it. If you have provided your mobile number we will try and contact you if we have any difficulty finding you. Please take a note of our phone number so you can ring us should you need to.

Are your drivers licensed?

Yes, it is required by UK Law that all taxi companies are licensed by the Public Carriage Office or Transport for London.